• Apple Acknowledges iMessage Bug and Claims to be Working on a Fix

    by
    Akshay Masand
    Published on 2013-10-02 10:57 AM
    21 Comments Comments


    Apple recently said it was aware of an issue that several iPhone users have been experiencing with iMessage since upgrading to iOS 7, noting that a fix is being worked on. The Cupertino California company told The Wall Street Journal in a statement that it is aware of an apparent iMessage glitch in which some users’ messages go unsent, unreceived or sent as a text on various iPhone models running iOS 7.

    Apple released the following statement regarding the matter:

    We are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update. In the meantime, we encourage any users having problems to reference our troubleshooting documents or contact AppleCare to help resolve their issue. We apologize for any inconvenience this causes impacted users.
    That being said, there have been reports of a temporary fix to the issue. Many users claimed the following steps helped for a few hours before the failure messages began reappearing:


    • Disable iMessage in Settings > Messages,
    • Reset the iPhone's Network Settings under Settings > General > Reset
    • Reenable iMessage.


    It should be noted that Apple didn’t make the patch rollout timeframe clear, though reports are claiming a third iOS 7 update, dubbed iOS 7.0.3, is set to release next week and may patch the issue.

    Source: The Wall Street Journal
    This article was originally published in forum thread: Apple Acknowledges iMessage Bug and Claims to be Working on a Fix started by Akshay Masand View original post
    1. Categories:
    2. iPhone,
    3. iOS,
    4. Apple,
    5. Software
    Comments 21 Comments
    1. Shigoroku's Avatar
      Shigoroku - 2013-10-02, 01:58 PM
      I can't believe there are no comments. I've had this issue come up at the worst possible times. For example, I was supposed to meet with someone and tell the person when I was leaving to meet (or say if I wasn't going to make it on time, since there was a concern that I would not). When I departed, I sent the message "leaving now." After I arrived, I got a message asking "status update?" I responded: "Arrived at [location]." Neither of my messages went out. The person had to call me...then depart to my location after I was already waiting there.

      iMessage was stuck saying "Sending message x of x..." forever. It would not time-out or show an error message (the article implies that there's an error message). I would have to turn my phone off and restart so it would finally fail sending and I could re-send.

      This has happened multiple times with multiple different contacts in iMessage conversations over the last few days.
    1. kosher1's Avatar
      kosher1 - 2013-10-02, 02:14 PM
      To err is human.
    1. hogcia's Avatar
      hogcia - 2013-10-02, 02:47 PM
      Since I share my iTunes account, I don't use iMessage. I also have unlimited text with AT&T.
    1. bigboyz's Avatar
      bigboyz - 2013-10-02, 03:28 PM
      Yeah..It happened to me and I thought there was something wrong with my girl. Thankfully a phone call cleared all that up. Reach out and touch someone :]
    1. tankz504's Avatar
      tankz504 - 2013-10-02, 03:47 PM
      Quote Originally Posted by hogcia View Post
      Since I share my iTunes account, I don't use iMessage. I also have unlimited text with AT&T.
      I share mine to. Just make different iCloud accounts and you're good.
    1. Scotty Manley Silberhorn's Avatar
      Scotty Manley Silberhorn - 2013-10-02, 04:11 PM
      Quote Originally Posted by hogcia View Post
      Since I share my iTunes account, I don't use iMessage. I also have unlimited text with AT&T.
      I've noticed that SMS messages can take a lot longer than iMessages though, sometimes they take a couple of minutes to come through.
    1. dsg's Avatar
      dsg - 2013-10-02, 04:13 PM
      To err is human, but to acknowledge a mistake is not Apple
    1. Nuff Said's Avatar
      Nuff Said - 2013-10-02, 05:27 PM
      Bitesms seems to be working great for me!
    1. Jahooba's Avatar
      Jahooba - 2013-10-02, 06:07 PM
      My mom has not been able to get any messages at all since she updated to iOS 7.
    1. R1futly's Avatar
      R1futly - 2013-10-02, 08:43 PM
      Quote Originally Posted by Nuff Said View Post
      Bitesms seems to be working great for me!
      With iOS 7?
    1. magoo657's Avatar
      magoo657 - 2013-10-02, 08:55 PM
      Quote Originally Posted by R1futly View Post
      With iOS 7?
      No there is no Jailbreak for iOS 7
    1. maboroshi's Avatar
      maboroshi - 2013-10-02, 08:55 PM
      Quote Originally Posted by Nuff Said View Post
      Bitesms seems to be working great for me!
      Of course it is, this is an iOS 7 issue.
    1. R1futly's Avatar
      R1futly - 2013-10-02, 09:11 PM
      Quote Originally Posted by magoo657 View Post
      No there is no Jailbreak for iOS 7
      Well aware of that, just pointing out the complete absurdity of the previous statement.
    1. evolution83's Avatar
      evolution83 - 2013-10-02, 09:12 PM
      what I want to know is why are there contact pics in iMessage for iPad but not iPhone? Is there a way to enable this by a plist entry??
    1. slickric's Avatar
      slickric - 2013-10-03, 12:46 AM
      I didn't have this issue wth any of the beta's but only since 7.02
    1. kalpesh78's Avatar
      kalpesh78 - 2013-10-03, 09:59 AM
      Quote Originally Posted by dsg View Post
      To err is human, but to acknowledge a mistake is not Apple
      this article is just that. if apple says its working to fix it it means they've acknowledged the mistake.
    1. ABOSWORTH's Avatar
      ABOSWORTH - 2013-10-03, 02:25 PM
      Quote Originally Posted by Nuff Said View Post
      Bitesms seems to be working great for me!
      My Zack Morris phone has perfect sound quality on calls as well. Thanks for the completely irrelevant post.
    1. Nuff Said's Avatar
      Nuff Said - 2013-10-03, 03:05 PM
      Quote Originally Posted by maboroshi View Post
      Of course it is, this is an iOS 7 issue.
      That was the whole point. Ios6 ftw
    1. Shigoroku's Avatar
      Shigoroku - 2013-10-03, 04:24 PM
      Quote Originally Posted by hogcia View Post
      Since I share my iTunes account, I don't use iMessage. I also have unlimited text with AT&T.
      That means you don't synchronize messages with other iDevices (iPod touch, iPad, etc). There are other benefits to iMessage also. I love being able to tell when the other person is actively typing a reply to me.

      Quote Originally Posted by slickric View Post
      I didn't have this issue wth any of the beta's but only since 7.02
      Same here.

      Quote Originally Posted by evolution83 View Post
      what I want to know is why are there contact pics in iMessage for iPad but not iPhone? Is there a way to enable this by a plist entry??
      Good question. My iPhone only has contact pics in iMessage for group conversations.
    1. iH85CH001's Avatar
      iH85CH001 - 2013-10-06, 05:14 AM
      Quote Originally Posted by Shigoroku View Post
      I can't believe there are no comments. I've had this issue come up at the worst possible times. For example, I was supposed to meet with someone and tell the person when I was leaving to meet (or say if I wasn't going to make it on time, since there was a concern that I would not). When I departed, I sent the message "leaving now." After I arrived, I got a message asking "status update?" I responded: "Arrived at [location]." Neither of my messages went out. The person had to call me...then depart to my location after I was already waiting there.

      iMessage was stuck saying "Sending message x of x..." forever. It would not time-out or show an error message (the article implies that there's an error message). I would have to turn my phone off and restart so it would finally fail sending and I could re-send.

      This has happened multiple times with multiple different contacts in iMessage conversations over the last few days.
      same here...
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