• Starbucks App Update Adds Shake-To-Pay and New Tipping Feature

    by
    Akshay Masand
    Published on 2014-03-12 06:31 PM
    4 Comments Comments


    Starting next week, Starbucks customers who pay with their iPhones will not only be able to buy Caramel Macchiatos using their phones, but they will also be able to tip their baristas with their iPhones as well. An update to the app will take place on March 19th and for the first time, a digital tipping option will be added. Users will be able to add a tip of $.50 up to $2 to the baristas.

    The new update will make the app easier to navigate and will have a new ‘Shake to Pay’ feature that will instantly load your card up from anywhere within the app. So if you are at the front of the line and have no money left on the card, this feature will save you from holding up the rest of the line to reload your card. After you scan your phone and make a payment, a push notification will be sent asking for you to leave a tip for the virtual tip jar. Tips could also be adjusted or changed for up to 2 hours after you leave the shop and in the form of a digital receipt, you will be able to access all purchases.

    According to Cliff Burrows, Starbucks’ group president for the U.S. and Americas,

    As more and more customers are using their phone to pay, they have also asked for a convenient and meaningful way to show their appreciation to store partners.
    It has been reported by Chief Digital Officer, Adam Brotman, 11% of all transactions are done via mobile payments, which equates to roughly 5 million transactions per week. With more than 10 million active users, next week's update should definitely improve the Starbucks experience for both customers and employees.

    Source: CNN Money
    This article was originally published in forum thread: Starbucks App Update Adds Shake-To-Pay and New Tipping Feature started by Akshay Masand View original post
    1. Categories:
    2. iPhone,
    3. iOS,
    4. Apple
    Comments 4 Comments
    1. Dumindahed's Avatar
      Dumindahed - 2014-03-12, 09:03 PM
      I wonder how the tipping will work with Passbook. Hopefully an auto tip setting especially since it can be adjusted later.
    1. izeta's Avatar
      izeta - 2014-03-12, 10:43 PM
      Quote Originally Posted by Dumindahed View Post
      I wonder how the tipping will work with Passbook. Hopefully an auto tip setting especially since it can be adjusted later.
      "After you scan your phone and make a payment, a push notification will be sent asking for you to leave a tip for the virtual tip jar. "

      So tipping would only work if you have the app installed since it will ask you the amount AFTER the passbook code has been scanned in the form of a push notification from the Starbucks app.
    1. tjELITE's Avatar
      tjELITE - 2014-03-13, 12:50 PM
      Oh awesome now after upping the price of my coffee which is expensive already they want tips. A tip can be more justified if they were more consistent with there drinks. No two of my coffees have came close in taste. Some days it tastes completely off. Till then no tip from me!
    1. tamar's Avatar
      tamar - 2014-03-17, 09:22 PM
      Shake: the perfect gesture for standing on line, while holding or next to others holding hot coffee. They thought this through.

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