• HP Printer Problems Reported with Snow Leopard Upgrade

    image via Apple

    Shortly after the world started upgrading to Snow Leopard this weekend, reports began emerging that many Hewlett-Packard printers were incompatible with the upgrade. I would have found it hard to believe that HP would tell customers that they needed a new printer if not for being one of those miffed customers myself. As I scoured the web for reports of similar problems today, I found Computerworld on top of things as usual. They're out with an extensive piece highlighting the play-by-play printer problems brought out by the Snow Leopard upgrade.

    "We're very disappointed with the way 10.6 has worked out in our office," said Ed Mcknew in a message that kicked off a long printer complaint thread Friday night. "We have an HP LaserJet connected to our Airport Extreme router, and none of our three office computers can find it on the network. We also have an HP DeskJet 4180 printer/scanner connected to our main computer (a USB connection) and that won't work either, because the HP printer software keeps crashing. Now we're faced with having no printers tomorrow."
    Unfortunately, the problems first reported with HP soon spread to Brother, Canon, Epson and Lexmark. But as it stands, the bulk of complaints came as a direct result of Snow Leopard-compatible drivers. Soon after phone calls and messages started flooding HP, the company published a list of its printers supported with Snow Leopard drivers, and instructions on how to restore printing and scanning functions.

    Computerworld, however, noted that the list was peppered with more than a few errors. What isn't an error - sadly - is that HP has dropped support for many of their printers. And its this very situation that is causing headaches and frustration this morning for both HP customers and customer service reps who have likely had a less than amicable weekend together.

    Printer issues aside, other compatibility problems are being ironed out elsewhere. Photoshop problems, for example, are similarly causing an enormous degree of frustration today. After my version (CS3) started crashing only minutes into opening a project, I was told by Adobe that the time had come to upgrade to CS4. Regrettably, though, patching up printer problems could prove considerably more cumbersome.

    Although some are quick to snap at Snow Leopard (or HP, or Adobe, etc.) for the glitches in its initial baby steps, Apple has done a stellar job of trying to keep users informed of incompatible software.

    In addition, just this morning our friends at Apple Insider released a list of applications moved to the "Incompatible Software" folder by default upon installation of Snow Leopard:

    * Parallels Desktop, ver. 2.5 and earlier
    * McAfee VirusScan, ver. 8.6
    * Norton AntiVirus ver. 11.0
    * Internet Cleanup 5 ver. 5.0.4
    * Application Enhancer ver. 2.0.1 and earlier
    * Unsanity
    * AT&T Laptop Connect Card ver. 1.0.4, 1.0.5, 1.10.0
    * launch2net ver, 2.13.0
    * iWOW plug-in for iTunes ver. 2.0
    * Missing Sync for Palm Sony CLIE Driver ver. 6.0.4
    * TonePort UX8 Driver ver. 4.1.0
    * ioHD Driver ver. 6.0.3
    * Silicon Image SiI3132 Drivers ver.

    In addition, the following software is restricted from opening within Snow Leopard:

    * Parallels Desktop ver. 3.0
    * VirusBarrier X4 ver. 10.4.4 and earlier
    * SPSS 17 ver. 17.1
    * Director MX 2004 ver. 10.2
    * EyeTV ver. 3.0.0 to 3.1.0
    * Ratatouille ver. 1.1
    * Aperture ver. 2.1.1 and earlier
    * Keynote ver. 2.0.2 and earlier
    * AirPort Admin Utility for Graphite and Snow ver. 4.2.5

    It's understandable that everyone is a little impatient. For those, like myself, who often work from home and utterly depend on their Macs, printers, and Photoshop, Monday mornings like these can be the reason why Aspirin is worth buying in bulk. But after upgrading to Mac OS X Snow Leopard, some degree of patience is going to be required on our part as we work through issues of computability that - despite another bout of frustration - we always get through anyway.
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