• The iPhone 4S Pre-order Adventure (Unlimited Data?)

    Last night at midnight PST (3AM EST) there were a lot of people awake trying to pre-order an iPhone 4S. Luckily for all of us who simply hate sleep, the pre-orders through Apple and AT&T didn't really start working at all until a little after 4AM EST. Users who wanted Verizon were able to pre-order theirs even before 3AM EST as the Verizon site went live. The Apple store site had shut down with it's now-famous "We'll Be Back Soon" around 1AM EST and stayed that way til 3:30, when it flickered in and out of working until just past 4.

    We were finally able to pre-order our iPhones around 4:15 EST, through the AT&T website at iPhone 4S at AT&T. Some users reported luck with the Apple Store app, although we were unable to get through the actual checkout process. AT&T actually sent me a couple emails for two of my personal orders saying AMEX had not approved the transaction - turns out I was having to refresh so much, and so many people were apparently doing the same thing, AMEX thought it may be fraudulent. So that was a nice 45 minute phone call this morning to get ahold of AT&T to tell them to rerun it.

    The unlimited data plan on AT&T is now gone, replaced with a 200MB for $15/mo, 2GB for $25/mo, or a 4GB plan for $45 which also includes access to AT&T's nationwide WiFi network. There was some confusion for users with the grandfathered unlimited plan, as the upgrade process actually has one screen which REMOVES it, and then re-adds it on the next screen (assumedly AT&T has changed their code for it - confusing process though). Our AT&T source confirms there is definitely still an unlimited plan for grandfathered users. If you don't see it on your account, you can call AT&T (might not want to do that today though, ha) and ask for the DATA PLAN UNL 4S plan, which is still $30/mo. They can give this to you if you upgrade to the 4S from any smartphone that you already grandfathered the unlimited data plan with (incl iPhones).

    There was no option this year to "reserve" an iPhone at your local Apple store for pickup, only to have iPhones shipped. Guess the line will be all one line this year instead of the pre-order and non-pre-order lines Apple had last year for the iPhone 4 and iPad 2. Interestingly, when I initially tried my pre-order through the Apple Store app last night, I received an email from Apple saying:

    Dear Apple Customer,
    Your iPhone has been reserved and your reservation number is: XXXXXXXXXXXX

    We will email you at this address (XXXXXXXXXXXX) when itís time to complete your order. At that time, you will return to the Apple Store to confirm pricing and plan selection.

    You may check the status of your reservation at any time by visiting buyiphone.apple.com/status

    Thank you,
    The Apple Store Team
    although I had never completed the order. A few users on Twitter reported the same thing. However, checking my reservation number this morning at the URL they provided simply returns "Reservation Not Found We are unable to find your reservation."

    How was your pre-order adventure?
    This article was originally published in forum thread: The iPhone 4S Pre-order Adventure (Unlimited Data?) started by Kyle Matthews View original post
    Comments 50 Comments
    1. jaas75's Avatar
      jaas75 -
      I read that AT&T is only letting u preorder just 1 iPhone it's that right??The reason I ask is cuz I'm on a family plan and my wife and I want the 4sThxs
    1. Nickaroni22's Avatar
      Nickaroni22 -
      I got through around 3:40am in the Apple Store, got everything ordered. Everything went through, I got billed on my cc, and my upgrade has been used. BUT my reservation is not found when I checked it a few moments ago, hopefully this is just a issue with Apple a bit behind because of the surge of online purchasing.
    1. bigt160's Avatar
      bigt160 -
      That's funny I thought I was the only one with this problem. I too have the issue of my shipping address being the wrong one, I'm sure once the craziness ends we will be able to call in or go online and change it.
    1. GrandMstrBud's Avatar
      GrandMstrBud -
      649, 749, and 849 for unlocked? Yeah no thanks
    1. starkall's Avatar
      starkall -
      Pre ordered a 16gb white at about 6am on Att website. Went smooth for me. Upgraded early and cost $450
    1. mommashouse's Avatar
      mommashouse -
      Quote Originally Posted by bigt160 View Post
      That's funny I thought I was the only one with this problem. I too have the issue of my shipping address being the wrong one, I'm sure once the craziness ends we will be able to call in or go online and change it.
      Yeah, I have to imagine so. Although, I still haven't received an email from Apple! Been almost 3 hours since I "completed" the order. Keeping my fingers crossed!
    1. MSFLFC's Avatar
      MSFLFC -
      I ordered from the UK Apple store this morning through Mac.

      After logging on with my Apple ID and choosing my models (4s 32GB B & W) I got the "Oops I found an error".
      Several times.
      Finally after refreshing several times, I got to continue to check out page, where I was met with ANOTHER "Oops..." message. Several times.
      After hitting "Place My Order" it said "Processing order" for about 10 minutes.

      Since I was on Chrome browser I thought I'd leave it there and try again in Safari.
      Same procedure and error messages as above until placing the order. This went through after 3 refresh.

      SO, coming back to Chrome browser - still in "Processing order"... I shut that down.
      I then received a confirmation email from Apple confirming my order.

      8 minutes later another confirmation email ticked into my inbox.... So I ordered 2x2 iPhone 4S 32GB - same name, Apple ID, credit card etc.Well, my family members want one anyway so I will keep the orders...

      But I thought I was limited to 2 iPhones - per Apple ID or credit card, or delivery address whatever they go by.Apparently not when ordering in succession.

      All in all, a horrid experience that can only improve going forward. Hope you guys had more luck :-)
    1. TRUEST ONE's Avatar
      TRUEST ONE -
      Patiently waited till 3am like a lot of others did, it wasn't until after 4am that navigation on the Apple.com and ATT sites were "manageable." Sprint's site work flawlessly for about 30 mins then it crashed. Verizon's site seemed to be working the entire time without issue. The Apple store app on my phone wasn't working either! Finally gave up at about 5am and woke up at 9am. From there I was able to navigate on those same sites without issue, BUT when I saw that confusing unlimited plan on ATT's site I opened a chat session to speak to customer service. We all know that was a freaking waste of time as the customer service rep stated the issue was with my Safari browser on my Macbook Pro as the site recommends Internet Explorer, really??? Anyways, the wife and I placed our orders via the Apple Store app on our iphone 3gs' without problems or confusions! As I'm writing this I just got my confirmation email from Apple ... 4 hours later!
    1. Freddy2Fred's Avatar
      Freddy2Fred -
      I pre-ordered 2 iPhones... For my line is the 16 GB and I decided to open a second line for 32 GB... Now for the second line, how much should I sell it for? I just opened the other line so I can sell it to get money... and whats a good price for the 16 gb
    1. iphoneadam's Avatar
      iphoneadam -
    1. z6joker9's Avatar
      z6joker9 -
      Quote Originally Posted by mortopher View Post
      850 is MSRP, not what AT&T paid for it.
      Actually, AT&T pays close to that. Nobody knows the exact amount, but Apple has no reason to mark it down much (the carriers are falling all over themselves trying to buy them from Apple).

      Just look at the purported $20 billion Spirit paid to get the iPhone. That was for 30 million iPhones over four years. That equals out to $667 per iPhone on average (of varied capacities of course, MSRP ranges between $550 and $850)... and they had to agree to buy 30 million to get that price! They only have 27 million subscribers!

      Quote Originally Posted by gldoorii View Post
      Gain nothing? Actually, they'd gain another 2 year contract of guaranteed payment. I'm eligible for upgrade in March and my contract expires in July. I understand your point, but mine is that by allowing me to upgrade after 12mths would make them money for another 2 years. By not allowing the upgrade with my contract expiration date being so close is like they're tempting me to look at other carriers. Sure, I stayed with AT&T for the iPhone, but now I have options.
      I see your point, but in fairness, they wouldn't be getting another 2 years from you. They'd be extending your contract for 15 months (you still have 9 months left). And they'd be taking a $450 hit on subsidizing your phone. And if you're early upgrade isn't until 3/12, you're plan isn't a high dollar one (they let you upgrade even earlier depending on how much your plan costs), so I'm not sure how much more money they'd be getting by letting you upgrade early- not to mention you'd just want to upgrade early again when the i5 came out, causing this entire issue again (and cutting further into their margins just to keep you happy). That's assuming you'd even leave in the first place. Their reason for doing this is to reduce the risk that you would- it isn't a given that you will leave. I'm pretty sure none of the other carriers have as generous of an upgrade policy (at least with iPhones), so you might be waiting even longer between models on Sprint or Verizon.

      I wish everyone would give us free iPhones and let us upgrade every year, but from a business standpoint, I can see why they do what they do. Outside of the US, you generally have to pay full price for a phone! Imagine always buying an iPhone for the full unlocked price!
    1. sziklassy's Avatar
      sziklassy -
      My preorder didn't go through and I wasn't about to stay up even later than I already had. Later that morning (around 9am) it said that I already had an order in. Called about an hour ago and they were very helpful at Apple. They checked to make sure I didn't have an order, and I did not. They aren't holding preorders at the actual Apple stores like they did last year. This is a huge letdown. Preordering online and getting it shipped isn't an option. I am wanting to use an upgrade available on another line on my family plan and this can't be selected online, so I get to brave the Apple store on Friday morning. Dropping my fiance off at the airport Thursday afternoon, so I am considering waiting in line. All in all this is a bit of a letdown. I am betting Apple had a lot of preorders that never got picked up at the Apple store last year, It's the only reason I can think of to not allow for reorders to be picekd up at the Apple store this year.
    1. mallenass's Avatar
      mallenass -
      i got the same message. and then this morning i had a confirmation email with receipt number... my preorder has been succesfully placed. woot wooot!!!
    1. mommashouse's Avatar
      mommashouse -
      FYI, for those of you with address issues, Apple's website seems to be functional now. I finally got the confirmation email (about 5 hours after I placed the pre-order!), and was able to log into my apple account to update my shipping address.
    1. jibaro3's Avatar
      jibaro3 -
      Quote Originally Posted by VerizonIphone4_help View Post
      Well i guess if verizon can't give us faster download speed on the 4S at least they let us get some extra shut eye this morning!
      I was 10 min late try to order from AT&T lol
    1. starkall's Avatar
      starkall -
      Quote Originally Posted by jibaro3 View Post
      I was 10 min late try to order from AT&T lol
      Did the pre orders end or what?
    1. Lombardo Joe's Avatar
      Lombardo Joe -
      Quote Originally Posted by sziklassy View Post
      I get to brave the Apple store on Friday morning. Dropping my fiance off at the airport Thursday afternoon, so I am considering waiting in line.
      Camping out is pretty fun, you meet a lot of people doing it. I have some good friends to this day that I met from camping for the i4 last year.
    1. fudu's Avatar
      fudu -
      around 12:30 PST, I refreshed the preorder page and was able to click and buy a white 16gb 4s (unlocked I suppose for Canada??) no carrier option. page timed out a few times however went back and was able to complete it hopefully it arrived on the release date not a couple of days late!
    1. thetoothfairy's Avatar
      thetoothfairy -
      Was right there waiting refreshing the screen until they opened the doors. I was able to pick what one I wanted etc however the processing part of my order kept hanging and hanging. So I opened another browser window and started the buying process again... it took me probably 15 times to keep trying after two hours I was finally able to order my phone and by then it was 5:00 a.m. When the order kept hanging I kept getting error message and try again messages as well... however it was a good time while trying! Guess I am a die hard! lol
    1. rkswat's Avatar
      rkswat -
      Quote Originally Posted by gldoorii View Post
      My pre-order was met with the harsh reality that I'm actually NOT eligible for pre-order like I thought I was. Instead, I have to wait until 3/12, which means I may as well wait for the "i5". Sadly, this is what I get for pre-ordering my i4 thinking that it would mean I could get the next iPhone on release day at the upgrade price. I had absolutely no idea AT&T changed their 12mth upgrade policy to 20mths. I waited on hold for 45mins before finally hanging up (I'm at work) and said screw it. I have an i4 and that's good enough for me. They just lost $400 since I wanted the 64GB model. Oh well. Anyone else get screwed over like this?
      What are you talking about you got screwed? You signed a contract that states 2 years, they let you upgrade early as a nice gesture. I get yearly upgrades because I spend $175 a month on my 2 iPhones but they are in no way obligated to let you upgrade early. Don't like the rules then pay full price for your phone, easy solution to your "they screwed me" problem.
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