• Apple Supplies iPhone Unlock Codes Through iTunes

    AT&T started allowing out-of-contract customers to unlock their iPhones on Sunday and reports confirm the process is accomplished through iTunes.

    According to those who have unlocked their devices Apple applies the unlock codes to the device after restoring the device through iTunes. However, getting to that point isn’t the most straight-forward or customer friendly process.

    According Apple Insider customers wanting to unlock need to dial 611 to speak with a customer service representative, after which they are met with a prohibitively lengthy wait in order to speak with a technician. Once the technician is on the phone the customer needs to answer a series of questions to ensure that the user is eligible for the iPhone unlock.

    Once AT&T confirms the user is eligible for the unlock AT&T emails a .pdf document to the user detailing the remaining steps involved in the unlocking process. The four step process includes:

    1. Opening iTunes and verifying you have internet access
    2. Connecting your iPhone using the dock connector USB cable.
    3. Backup and restore your iPhone using iTunes
    4. After restoring your iPhone will be unlocked.

    If the unlock is complete users are met with the message “Unlock Complete. Congratulations, your iPhone has been unlocked. To set up and sync this iPhone, click continue.”

    Leave it to AT&T to turn a simple four steps into a long time-consuming process. Have any MMi members unlocked their iPhones yet? Was it quick, or filled with long wait times and awesome “Please hold” music?

    Source: Apple Insider
    This article was originally published in forum thread: Apple Supplies iPhone Unlock Codes Through iTunes started by Phillip Swanson View original post
    Comments 116 Comments
    1. confucious's Avatar
      confucious -
      Quote Originally Posted by X H4CK3R X View Post
      You have to restore via iTunes in order for it to become unlocked.
      Or, at least, activate in iTunes.
    1. H4CK3R's Avatar
      H4CK3R -
      Quote Originally Posted by confucious View Post
      Or, at least, activate in iTunes.
    1. troyy's Avatar
      troyy -
      I have deactivated with Redsnow every day since and they (3) ip4 iphones won't unlock. My sister-in-law called on her old iphones only hours before I did and I was able to get hers unlocked within 24 hours. Her 3GS I just turned off Ultrasnow and put in a t-mobile sim and itunes activated it. Her ip4 was not jailbroken, but I deactivated it with redsnow and put in the t-mobile sim and again itunes activated it and unlocked. My other ip4 (3) won't unlock yet. I've been checking every day. I don't know why mine are taking so long and hers were so quick. She has an AT&T account and I don't.
    1. H4CK3R's Avatar
      H4CK3R -
      No wonder... You have to have or had been an AT&T customer...
    1. Simon's Avatar
      Simon -
      You dont have to be an ATT customer. I got my iPhone 4 done last week and I dont live in the US and have never been a ATT customer.
    1. H4CK3R's Avatar
      H4CK3R -
      Lol? I thought ya had to but nevermind than lol
    1. sirbebe's Avatar
      sirbebe -
      I called CSR and told them I brought an iPhone 4 32g out of contract full price to use on my girlfriends line and now I want it unlocked to use for travel she then ask for the IMEI and the next day I had the confirmation email. Side note brought the phone of Craig's list the day before I places the call lol
    1. H4CK3R's Avatar
      H4CK3R -
    1. Stryker1's Avatar
      Stryker1 -
      Quote Originally Posted by Hillefied View Post
      Customer service, in retrospect, is horrible with every single major corporated servicing company. It could be anything to a cellular service down to pest control services.

      My point is, the actual services provided is worth it for the 40+% of unlimited AT&T consumers and even the less fortunate capped data consumers. 3G data speeds are more consistent with AT&T than other providers. HSPA+ is very successful for iPhone 4S users in terms of speed. I'm still amazed that my wireless data speed rivals and in many cases exceeds that of DSL and base Cable home Internet services.

      Sprint is not as adept at customer service as most would claim. This comes directly from employees who work at sprint. Verizon, based solely on personal experience, has the worst customer service where problems will persist or not be resolved. AT&T, admittedly, has the least knowledgeable employees. However, AT&T still takes care of my issues no matter the horrific length of time needed to acquire the resolution.

      Here's another way to look at how AT&T is slightly ahead of the rest. We strayed from the original posting about unlocking phones. Sprint paid nearly 1.5x the amount per phone than AT&T. IMHO, because of that, Sprint will not provide the unlocks. Verizon, I think, only provides unlocks for older devices and has a much lengthier process for unlocking a device than AT&T's new process (which is still ridiculously long). So at least AT&T is making up for small down falls.
      Dude! ATT speeds suck. You really should do speed tests and compare to Tmobile, you will see the truth. Customer service is a joke.

    1. medsouljah's Avatar
      medsouljah -
      Wow, I can't believe AT&T also unlocked my iPhone 4S. Awesome!!!
    1. H4CK3R's Avatar
      H4CK3R -
      Lol epic double post
    1. medsouljah's Avatar
      medsouljah -
      Quote Originally Posted by X H4CK3R X View Post
      Lol epic double post
      Here you go its edited.
    1. firstcherokeekid's Avatar
      firstcherokeekid -
      My Iphone has been unlocked and SAM De-activate worked like a charm!!
    1. H4CK3R's Avatar
      H4CK3R -
      Quote Originally Posted by medsouljah View Post
      Here you go its edited.
      Lmao nice
    1. jasshrie's Avatar
      jasshrie -
      Quote Originally Posted by mtkhalid View Post
      I'm pretty sure you don't have to restore it since everyone will loose their jailbreak. If you plug into iTunes with a foreign sim card it should work and your phone will display the activation screen.
      I can confirm that this method worked for me. I was using my iPhone 4 which had been locked to a Deutsche Telekom (T-Mobile GSM) contract. I requested through Telekom that they unlock the iPhone 4 and they told me it would take 48 hours for Apple to process it. They also stated that a restore would be required, however, I simply inserted my new SIM card and plugged into iTunes, at which point iTunes stated that an UPDATE to my SIM card Activation was available. it downloaded something and bingo, my iPhone 4 was unlocked. I assume the same process would work on an AT&T phone as the iPhone 4 is exactly the same hardware.

      I hope this helps. Avoid a restore whenever you can!
    1. TrueSimple's Avatar
      TrueSimple -
      Sweet! Im calling now to see if im eligible.
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