1. Trinirspeed's Avatar
    Alrighty, so i've been trying for the longest time to get my iPhone to get unlocked and been through all the drama of that. I was restoring my custom 2.0 software on it on my xp computer then it wouldnt go any further than preparing iphone for restore. So I ctrl+dlt out of that. I plugged it back in to try it again, then thats where it wouldnt work. iTunes wouldnt detect my iphone. I kept restarting the pc and plugging it back in and out ect. Then it said on iTunes that it could not retrieve the proper information from the iphone to connect. So I went on my laptop with vista to try to restore it to the regular 2.0. I plugged it in and it said "The iPhone cannot be used with itunes because the information required for activation could not be obtained from the iphone. Check that the Sim card is inserted in your iPhone and that it's not pin-locked.
    Problem: iTunes won't let me connect the iPhone to it because it can't get the information to activate it. HELP!
    2008-07-25 09:27 PM
  2. Anna-Lyse's Avatar
    Hi there did you manage to get this fixed, i'm looking for a solution to my problem which i think might be similar, could you help please?

    I am getting the error message in iTunes:

    “The iPhone cannot be used with iTunes because the information required for activation could not be obtained from the iphone.
    Check that the SIM card is inserted in your iPhone and that it is not PIN-locked.”

    The phone was fine before I restored it in iTunes (I’m not sure what version I have. When I go to iTunes help, it says iTunes 8.0.0035 or something). It restored the iPhone and also updated the iPhone with the latest software, I assume 2.0?
    After that the phone went into a funny mode,
    The iPhone was showing a USB chord with an arrow to the iTunes symbol.
    Then got a message in iTunes saying: “iTunes has detected a phone in recovery. Restore the phone before it can be used in iTunes”
    I did and that’s when I get the first error message.

    If you could help I would be so thankful!
    2008-10-28 12:48 AM
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