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  1. junedraza's Avatar
    My brother in Canada bought a factory unlocked iphone 4s and sent it to me today. i bought couple of sim cards resized it and tried in the phone but it always says "sim not valid".
    please help what to do .

    i tried updated itunes also but still the same result.
    2011-11-19 05:50 PM
  2. Simon's Avatar
    Sounds like it isnt factory unlocked then. What does iTunes say with the sim in the phone when you connect it?
    2011-11-19 05:51 PM
  3. junedraza's Avatar
    itunes says "sim card you inserted is not compatible"
    but i check online as per my model no MD237C/A it is an unlocked white 16gb iphone 4s
    2011-11-19 05:54 PM
  4. Simon's Avatar
    It isn't unlocked if iTunes is giving you that message.

    How much was the phone?
    2011-11-19 05:54 PM
  5. junedraza's Avatar
    it was 650 dollars.
    i cant just activate the phone it says the "sim not valid"
    i went through this article " gn=Feed%3A+SimonBlog+%28Simon+Blog%29"
    which stated about sim issues.
    2011-11-19 05:58 PM
  6. Simon's Avatar
    If rebooting or restoring isn't helping I suggest calling Apple in Canada and tell them your situation. From the price it sounds like you paid for the unlocked one. Wouldn't be the first time I have heard of a Canadian iPhone that was supposed to be unlocked actually being locked though. They should be able to take your IMEI and unlock it for you if that is the case.
    2011-11-19 06:04 PM
  7. junedraza's Avatar
    thats weird how apple can supply locked phone in the name of unlock. ok will look for apple canada no and call them lets see what the have to say.

    please can you help me get the apple no. the no on their website is not working "says i can not call on that no from my area". i stays in nigeria.
    Last edited by junedraza; 2011-11-19 at 06:30 PM.
    2011-11-19 06:22 PM
  8. pumplerod's Avatar
    I ordered an "Unlocked" phone directly from apple and had this same problem. I borrowed a friend's AT&T SIM card for the initial startup and then once it was recognized I switched back to my custom T-Mobile SIM. Then it worked just fine.
    Last edited by pumplerod; 2011-11-22 at 11:54 PM.
    2011-11-22 11:48 PM