1. Akshay Masand's Avatar


    As Apple makes AppleCare policy changes, the company decided to begin replacing iPhone 5 screens instead of swapping out the broken units for refurbished devices, saving money for both Apple and its customers. Originally priced at $149, the new iPhone 5 repairs come just one month after it was reported that the company was making a set of sweeping changes to AppleCare that would see brick-and-mortar Apple stores play a bigger role in the companyís repair policy.

    As of right now, it appears that the in-store screen fixes are just the beginning of a wider plan that could help Apple save nearly $1 billion per year as the company would be less reliant on swapping out entire devices for a single faulty component. The changes will also benefit consumers as the previous price for a refurbished swap out was $229. Under the new plan, customers who didnít opt for the AppleCare+ warranty, which costs $99 up front and $49 per replacement, are now able to fix their devices at a more reasonable fee.

    In addition to more involved in-store repairs, Apple is expected to roll out a new AppleCare pricing plan or at the very least reconfigure its existing service, based on a subscription model. The new system would be on a per-customer basis, covering all devices a customer owns, which is different from the current AppleCare plan which is sold per device. Also, instead of the current 90 days of free phone support with a new purchase, the refreshed repair service will offer at least one year of support, with the possibility of opening that up to two years at a later date. Last but not least, as part of the new AppleCare direction, Apple will supposedly be building out its online assets, with monitored Community Forums and additional live chat assistance slated to begin this summer.

    Are any of you pleased with the way Apple seems to be going in with its AppleCare policy?

    Source: Apple via ModMyi (Thanks B-Roll)

    Twitter: @AkshayMasand
    2013-06-04 07:41 AM
  2. Cowboy's Avatar
    This is some what old news.
    Apple actually started doing this a few months ago in select markets but now it is being rolled out across all stores
    2013-06-04 07:53 AM
  3. iRevival's Avatar
    Yeah. Bastards. Bad for business lol. My business anyway haha.
    Twitter: @irevivalrepairs | Instagram: @irevivalrepairs

    iPhone 4/4S Frame Swappers:
    Don't forget about that sim tray lever!
    iPhone 5 Frame Swappers:
    Don't forget about those screen clips!
    2013-06-04 09:45 AM
  4. hogcia's Avatar
    Well if they plan on replacing the screen while you wait, they better have some comfortable seats. The iPhone 4 & 4S will at the very least take an hour to replace the screen. I would rather refurbish unit.
    2013-06-04 01:41 PM
  5. kosher1's Avatar
    How will they handle the load of requests. Sad.
    2013-06-04 02:17 PM
  6. Carvensno's Avatar
    Couple of bad things.
    1! Hope the customer has backup the phone to iTunes or there going to lose everything when they get the replacement phone.
    2. This will give them a chance to get rid of jail broken phones and replace them with fully updated phones.
    2013-06-04 05:22 PM
  7. Cowboy's Avatar
    They aren't replacing the whole phone just the screen.
    Last edited by Cowboy; 2013-06-05 at 12:19 AM.
    2013-06-04 06:38 PM
  8. nealh's Avatar
    Sad to see Apple getting rid of their premium CS. The service has been going downhill and continues
    2013-06-05 12:17 AM
  9. SpiderManAPV's Avatar
    What's so bad about this? When I get AppleCare I want them to give me the original back. That way I don't lose my JB and have to restore a backup or anything...

    ......beware......
    Just your friendly neighborhood Spider-Man!
    2013-06-05 12:38 AM
  10. monsterdustin's Avatar
    I called Apple on this the other day when I had an iPhone 5 broken screen.

    You have to have AppleCare to get the $149.99 price? They told me it was $229.99 (I don't have AppleCare but the phone was within it's 1 year warranty).

    If it's $149.99 WITH AppleCare, that's such a rip off. For the price you pay for AppleCare $100 or so or more? ...plus the $149.99, I would just not go with any warranty and do the out of warranty/accidental damage exchange policy where basically $229.99 gets me a brand new phone FedEx Expressed to my home before I even send my old phone back. A hold is placed on my CC but no charged and when returned they release the hold.

    Apple even pays for the Express shipping both ways.

    AppleCare seems to be a ripoff as I'm going to guess 95% of it's users never have a defect covered under it's agreement, but 95% of the claims of people with AppleCare is they dropped is in water or have a cracked screen.
    2013-10-07 05:31 PM
  11. nealh's Avatar
    I called Apple on this the other day when I had an iPhone 5 broken screen.

    You have to have AppleCare to get the $149.99 price? They told me it was $229.99 (I don't have AppleCare but the phone was within it's 1 year warranty).

    If it's $149.99 WITH AppleCare, that's such a rip off. For the price you pay for AppleCare $100 or so or more? ...plus the $149.99, I would just not go with any warranty and do the out of warranty/accidental damage exchange policy where basically $229.99 gets me a brand new phone FedEx Expressed to my home before I even send my old phone back. A hold is placed on my CC but no charged and when returned they release the hold.

    Apple even pays for the Express shipping both ways.

    AppleCare seems to be a ripoff as I'm going to guess 95% of it's users never have a defect covered under it's agreement, but 95% of the claims of people with AppleCare is they dropped is in water or have a cracked screen.
    No you get 2 accidental damages with $49 deductible/occurrence on prior Applecare contract. Not sure date it started now the fee is $79
    2013-10-07 05:52 PM
LINK TO POST COPIED TO CLIPBOARD