1. Anthony Bouchard's Avatar

    Apple is aware of a problem with the new 2013 retina display MacBook Pros that is causing the keyboard and trackpad to randomly become unresponsive during use. As we reported earlier this week, the only sure way to get around this issue was for users to perform a hard reset of the machine by holding the power button for a period of time.

    During the event, both the keyboard and the trackpad fail to recognize user input, and it can be frustrating for those in the middle of trying to click or type on their new machines. Apple has not only acknowledged this problem, but also promises users that a fix is on the way:

    Apple is aware of rare circumstances where the built-in keyboard and Multi-Touch trackpad may become unresponsive on 13-inch MacBook Pro with Retina display (Late 2013) computers and is working on an update to resolve this behavior.
    The update will come by way of the Mac App Store’s Updates tab when Apple pushes it to the public.

    Notably, Apple has also recently acknowledged a battery manufacturing problem affecting a small number of iPhone 5s units and is replacing them for affected users at no cost.

    Sources: CNET
    2013-10-31 05:54 AM
  2. cmwade77's Avatar
    This happens on mid-2012 non-retina systems as well.
    2013-11-07 11:01 PM